Help Center

All of our packages are automatically released to the recipient for delivery; meaning there is no signature hold. If you are not home during your delivery, FedEX will leave your package at the front door.  Upon delivery, the driver will photograph where the package was left and upload it to your tracking number.  

 If your package is delivered, and your box goes missing in between the time it is delivered and you get home, RFM is not responsible for your package. Once your package has been delivered RFM is no longer responsible or liable for any damage or shipments gone missing.  Please make sure you call FedEX immediately at 1-800-463-3339 (Dial 1 to speak to a representative!) or UPS at 1-800-377-4877 and file a lost package claim.  

It does not happen often, but from time to time, we have had a package arrive damaged due to issues with the carrier. If this is the case, and you have received an order that has been damaged during transit, we ask that you notify us within 24 hours of your package being delivered. We ask that you please photograph your box and the damage before doing anything else with the order. WE NEED THESE PHOTOS IN ORDER TO FILE A CLAIM WITH FEDEX.  We will then contact the carrier and let you know what the next step would be to rectify the situation.  

Unfortunately we cannot guarantee that orders will arrive fully frozen. By purchasing our products, you are releasing Raw Feeding Miami of any guarantee that the product will be fully frozen upon delivery. We cannot control the shipping carriers, and we do our best to ensure that your order is packed with sufficient coolant for transit time. If your order arrives thawed, you can either take that opportunity to separate your pets meals and re-freeze it. Or you can simply throw everything back in your freezer and let it freeze again. There is absolutely nothing wrong with thawing and re-freezing meat for pet food.

RFM will be closed on all major holidays, which will have an impact on our shipping schedule. Please make sure to plan ahead if you will need food shipped during the weeks that fall with a major holiday in them.  

Expect RFM to be closed on - 

May 27th, Memorial Day

July 4th, Independence Day

September 2nd, Labor day

November 28th & 29th, Thanksgiving

December 24th and 25th, Christmas Day

January 30th and 1st, New. Years Day

Please note that orders may take one week for processing.  Whenever possible, we try to get orders out immediately. 

We strongly recommend you place your order by Sunday afternoons to ensure your order ships out that same week. 

The transit time listed next to the FedEX shipping rate is how many days it takes the carrier to deliver your box.  If you live on the West Coast and the transit time shows as 4 days, that means it will be in transit for 4 days before it gets delivered to you.  We have no control over transit times.  

FedEX Express (air services) are only shipped out on Mondays and Tuesdays.  Your order must be placed in advance to go out on those days.  We do not ship orders on the same day they are placed.  

Sometimes, for reasons out of our control, packages get delayed during transit. Normally, this is not a major cause for concern due to all the coolant in your box. If your package is delayed, please make sure to contact FedEX (call 1-800-463-3339) or UPS (1-800-377-4877) immediately and alert them that your box is perishable and needs to be delivered immediately.  You can also request the representative to call the local hub and ask the box to be placed in the cooler/freezer of that location until it is delivered.  Then please text us at 305-814-7280 with your name and order number. We will look into this matter during business hours and get back to you with an update as soon as we can.  Please keep in mind that we do not have any special privileges or contacts with the carriers and there is not much we can do about delays.

We ship all of our products frozen in insulated boxes with dry ice and ice packs. We limit our boxes to 50 LBS so that we can ensure that there is enough room to fit a block of dry ice and 2 large ice packs in every order. Everything will be sent out frozen and tightly packed. If any of your products arrive thawed out or starting to defrost, this is normal and safe!  You can thaw and re-freeze pet food without any issues being caused to the product.

The pricing of our products reflect the quality of our meats.  

All the products sold by RFM are strictly sourced from suppliers that ONLY work with human-grade meats.  All of our products are antibiotic, steroid and hormone free.  We ensure that our vendors know that we do not work with any meats that have been enhanced.  Enhanced means they have not been injected with a sodium solution which is common in the meat industry.  We also do not purchase any meats that have been cleaned with any type of acid solution.  All of our products have been tested by our vendors prior to hitting the markets and have passed USDA inspection.  

Every product has an item description on its product page.  We try to offer as much information as possible on each specific item.  In some cases, we even link to the farm where the product is sourced from.  

We understand that every pet has likes as well as dislikes. Unfortunately, we cannot provide any refunds or exchanges on items that are not enjoyed by your pet. Our suggestion is to re-freeze whatever item you have, and either trying again at a later time, or possibly trying some raw feeding tricks to entice your pet to eat it.

Due to the perishable nature of our product, Raw Feeding Miami does not offer any refunds or exchanges once an item is purchased. You must purchase at your own risk. If you have an item you are having trouble feeding for some reason, please feel free to email us for some tips/ tricks on how to feed it or for some possible other uses for that product.

Raw Feeding Miami does not offer phone consultations. We handle our customer service via email and text message so that we can keep track of our communication with our customers. 

We are a very small company and we are all actively involved in the daily happenings behind the scenes at RFM. Any free time goes to customer service, and while we love talking to our customers, we have found that it is just not possible at this time to do it over the phone. 

We understand that for some people, email/text is not convenient, and we apologize. But in order to receive the one on one attention you seek, you must communicate with one of these two methods.

We do not provide raw feeding assistance at this time.  We do, however, have a list of nutritionists that we can recommend.  Feel free to email any questions about our recommendations, products, services, shipping, to info@rawfeedingmiami.com  

We recommend all frozen meat orders to have a minimum weight of 15 pounds. Our largest box can hold 50 LBS of raw.  Anything over 50 LBS will automatically be split into a second box and the shipping quote will be for two boxes.  

Yes!  We absolutely do.  Our local customers are welcome to pick up their orders from our warehouse (18350 NE 2nd Ave, Miami, FL, 33179).  We are open Monday through Friday from 9 AM to 4 PM for pick ups and we offer a flat-rate $25 local delivery option for anyone in the South FL area.  We are closed on weekends. 

 IMPORTANT:  You must schedule your pick up at least 24 hours ahead of time by texting us at 305-814-7280 or emailing Valeria at info@rawfeedingmiami.com

Diarrhea, which is watery and loose stool, can occur during the beginning stages of raw. With some basic feeding changes it should go away within a day or two. Sometimes their stools might have some spots of bright red blood, which is due to inflammation from the diet change.  This means the large intestine is irritated, especially if the dog has had diarrhea or is constipated. Simply keep an eye on your dog and watch to see if it starts to go away with the next bowel movements.

When diarrhea occurs, there are a few things that you can do to help get your pet - 

1. Make sure you remove any skin and fat from what you are feeding

2. Feed more bone. Once the stool starts to firm up, start cutting down on the excess bone and resume normal feedings

3. Reduce the amount of food being offered. Overfeeding can shock the system and cause diarrhea!

If your dog is having diarrhea due to the introduction of a new protein or organ, simply go back to the last items you fed until a normal stool is established for a couple of days. Then slowly begin to introduce the new item again, but in very small amounts.

Exaggerate if you have to; introduce an amount the size of a dime. It does not matter how small it is, simply start with a tiny bit and every day double that tiny bit in size.

We also recommend looking at our friends website Perfectly Rawsome for more guidance and information on a raw diet.  

Yes, it is completely normal. Dogs that are on a raw diet actually absorb and use most of the protein being fed to them. Resulting in smaller, less frequent, less stinky stools!  Because their bodies are using most of their fresh foods, there is less waste coming out! 

This is what raw feeders call “hunger pukes”. The reason this happens is because the rate in which raw and kibble are digested are different.  Raw food gets digested much faster than dry food, thus leaving your dog feeling hungry and the body reacts to this with hunger pukes. Usually this tends to happen when you feed on a pretty strict schedule. As morning or evening time comes, your dog’s body knows its time to eat and the body anticipates meal time by producing bile. If meal time is running a little late, the same reaction can occur. Once bile is produced, your dog may vomit it up to remove it from the body.  

 A good way to try and eliminate hunger pukes is by feeding at different times. Or providing a snack/treat in between meals. 

If your dog is throwing up repeatedly throughout the day, and/or cannot keep food or water down, and/or is acting strange, please see your vet immediately.

Raw Feeding Miami does not use any denaturant on any of our products.  All our products are sourced from purveyors who only sell human grade, USDA approved, high quality meats. 

We also do not use any unnatural processes on our meats such as HPP. Our concept is pretty simple. We purchase fresh meats every week, and then our team packages them for sale for our customers.